Warranty Statement for Shower screen / Glasses We are confident in the quality and durability of our all range of shower system and products. As such we offer Aurora customers warranty against manufacturing defects and faulty materials subject to the terms and conditions as set out in this document, Should any of our products not perform to your satisfaction and/or for product specific warranty periods, please contact us on the phone or email. Our experienced customer service personnel will professionally deal with your enquiry.Please note that our product warranty is in addition to the legal and statutory rights (including the ACl) of a consumer and this extended warranty must be read subject to such legislation and nothing in this warranty has the effect of excluding, restricting or modifying those rights.From the date of purchase for domestic use, we will provide 12 months to 10 years warranty in respect of our range of shower system/glasses against structural failure caused by manufacturing defects and faulty materials provided that the shower screen/glasses products are installed. used and maintained in accordance with the manufacturer's instructions, including our care and cleaning advice. Please note:The important additional terms and conditions that also apply to this shower screen/glasses product warranty as setout below; andAll warranty claims are subject to inspection by Aurora or factory authorised service agent to determine the cause of defect or failure. The specified warranty will not apply if it is determined by Aurora or factory authorised service agent that the product as not been installed and/or maintained in a manner that conforms with instructions and guidelines set out by Aurora/factory.To the extent permitted by law, Aurora will not be liable for any loss or damage to furniture, floor coverings, walls, fixtures or any other consequential loss of any kind caused by any defect in the products or components.
Toughened Glass -10 years warrantyConvex warrants that the product conforms to the relevant thickness, quality and dimensional requirements of AS/NZS 2208:1996 Safety Glazing Materials for use in Buildings (Grade A safety glass)Subject to the conditions of this warranty, Aurora warrants that the toughened glass will, for a period of 10 years from the date of purchase, remain free of: visible or visual defects, inclusions or faults that can be seen from a distance of at least 3 metres.signifcant deterioration of any coatings under normal conditions and usage.

Glass Breakage/Damage It is NO'T covered by this warranty after dispatch from our warehouse. The purchaser or installer acknowledge that it is their responsibility of checking if the glass at the time of handover was undamaged and free from any defects. Water Leaking of Gem Series and Water Damage It is NO'T covered by this warranty due to the nature of its design. To minimize the potential water leakage, Aurora provides 'push fit’ water seals and under door water bar for our frameless screens at extra costs.Please note that water damage is EXCLUDED from Aurora warranty coverage. Misuse and AbuseOur Shower screen/glasses product warranty does NO'T cover fair wear and tear or damage arising from “Misuse and Abuse” which includes the following:.Improper installation (including failure to follow our installation instructions, installation by inexperienced persons such as DlY users causing damage);Hinges/door rollers must be inspected and maintained every 6 months by experienced glazier/installer to ensure screws remain secure and that the hinges/door rollers operates smoothly, In bringing a warranty claim, written service report/ service invoices will be required, Failure to maintain hinges /fttings shall void warranty;Overtightening of screws/excessive force;Product modification without obtaining manufacturer advice; Accidental damage;Malicious or intentional damage or neglect;Installation of a product suspected to be damaged; Improper storage and handling of product including exposure to extreme temperatures; Failure to follow our cleaning and maintenance instructions; Inappropriate cleaning products and misuse of them; Incompatible products used alongside; Build-up of mildew and lime scale; Additional Terms and Conditions 1. The following terms and conditions apply to all our product warranty in addition to the terms set out below.2. In bringing a claim under a warranty, proof of purchase of the product in question will be required.3.Where installed, we must be given a reasonable opportunity to inspect the product in its installed situation.4. The product warranty only applies to the original purchaser and is non-transferable. 5. If in our opinion there is a valid claim under our product warranty then we will at our option either provide a replacement product (or part as applicable) or refund the price of the applicable product.6. Please note, for the avoidance of doubt that our product warranty DOSE NOT include an installation service nor cover the cost of any labour to replace a product the subject of a valid claim under our warranty. 7. Our policy is one of continuous improvement, Where a valid claim under a product warranty has been brought and we offer a replacement product in circumstances where identical products are no longer available, then we reserve the right to replace it with our nearest equivalent product. 9. Where we provide a replacement product or part under our product warranty then this does not extend the length of the warranty; such that the product warranty on the replacement part or products will expire at the same time as under the original warranty.10. If a claim is made under a product warranty and it is ultimately revealed that the claim is invalid for whatever reason, including for example that the product has been Misused or Abused (including improperly installed), then we reserve the right to charge the claimant in respect of any expense we reasonably incur as a result of dealing with and investigating such claim; including our service personnel's time and the cost of any replacement products or parts supplied11. It is the customer's and their contractor's responsibility to inspect the products on purchase and/or delivery to identify any damage or faults. Our Conex product warranty do not cover products in circumstances where they are installed notwithstanding that they are damaged or faulty and such damage or fault is obvious, or should have been reasonably obvious, immediately prior to installation commencing. Consequently, we will not accept a claim in respect of a product where it has been installed with a fault that would have been clearly visible before installation. Product Care & Maintenance Every well.-made bathroom product is designed to with stand the harsh conditions of the average bathroom, over time, unless they are properly cared for, they will start to look a little worn and weathered We recommend some tips that you can follow to keep your vanity in pristine condition and looking as new for longer. Toughened GlassHard water and soapy buildup allowed to accumulate on glass shower surfaces can cause etching and permanently damage the glass. If glass shower doors have a cloudy look, this may be the culprit. Cleaning will eliminate buildup, but it will not reverse etching, which is why the first andbest defence is to prevent it from happening by wiping down the shower after each use with eithera squeegee or a microfber cloth, We recommend the following cleaning procedure - depending upon the quality of the water, the cleaning frequency may vary. MirrorsKeep your bathroom well ventilated during showers, etc, to avoid condensation that can run and pool at the edge of your mirror. Never use ammonia-based cleaning products such as glass cleaner, These may erode the mirror's sliver backing. Never spray cleaners directly onto a mirror. Spray onto a soft micro fibre cloth and then wipe the mirror. Regularly oil the edges (i.e. polished or bevelled edges) of your mirrors with a small amount of clean, clear oil (such as baby oil). This will act as a seal to protect your mirror against black-spotting. Normal Cleaning (after each use)Wipe the Showering Area with a soft cloth and the glass with a soft cloth or window “squeegee” Main CleaningMix one part white vinegar with three parts distilled water put the mixture into a spray bottle so you can store the solution easily, $pray the water and vinegar onto the glass and let it sit on the glass for up to five minutes, then rinse off with warm clean water and wipe down with a soft cloth or “squeegee". Intensive Cleaning (whenever stains are not removed by previous methods)Remove stubborn lime scale with a proprietary cleaner, but DO NOT USE ANY OF THECLEANERS BELOW.Lime scale removers - these are acidic and will damage the aluminium frame.Any cleaner with a PH level outside the range of 4-8.Abrasive cleaners.Cleaners containing solvents.Spray and leave’ cleaners.Stainless Steel/ Brass HardwareStainless steel has excellent corrosion resistance, luster, strength and durability. However, itis not stain or rust proof, Regular maintenance is required to keep stainless steel clean and free of contaminants.Clean stainless frequently with soap and water Any cleaner safe for glass is usually safe for stainless; apply with a cotton cloth. Chrome, anodised, polished or powder-coated metal surfacesStainless steel has excellent corrosion resistance, luster, strength and durability. However, itis not stain or rust proof, Regular maintenance is required to keep stainlesssteel clean and freeof contaminants.Clean stainless frequently with soap and water.Any cleaner safe for glass is usually safe forstainless; apply with a cotton cloth. PVC Water SealsMildew on PVC seals is best removed using a proprietary 'Mould and Mildew Remover' but you should check before use that it will not damage the seals or aluminium frame or the screensConsult the cleaning products label if you are unsure and make sure that any cleaner is washedoff with clean water and the surface wiped dry.